Cancellation Policy

We at Mellokids know that plans can change. We want to make it easy and fair for our customers to cancel their orders, and we also want to make sure that we handle orders quickly.

Time to Cancel

You can cancel your order within 60 minutes of placing it.

Requests made after this time will no longer be able to be cancelled because your order may already be being processed or getting ready to be shipped.

How to Finish

To cancel an order, please contact our support team within the time frame given below:

Email: contact@mellokids.com

Call us at +44 7426 068672.

Please include your order number and the reason for the cancellation so that we can process your request more quickly.

After the Cancellation Time

If we get your request after the 60-minute window, you can't cancel your order.

If this happens, you can ask for a return or refund after your order has been delivered by following our Return & Refund Policy.

How long it takes to get back to you

We usually read cancellation requests and get back to people within two hours

You'll get an email letting you know that your cancellation has been approved and processed.

Contact

We are always happy to help if you need it or want to get in touch with our team. To get in touch with us directly, please use the information below:

Call us at +44 7426 068672
Email us at contact@mellokids.com.
Company Address: 72A Stone Nullah Ln, Wan Chai, Hong Kong
Warehouse Address: 27 Marlowe Street, Camberwell, London, SE5 8TR United Kingdom

Hours of Operation:

Monday through Friday, from 9:30 AM to 5:00 PM (GMT-8)

Saturday through Sunday, 10:00 AM to 4:00 PM (GMT-8)
We try to answer all questions within 12 hours on weekdays and 24 hours on weekends.