Terms of service

Agreeing to the Terms

Hello and welcome to Mellokids. You agree to follow these Terms of Service when you visit or use our website, mellokids.com. These rules apply to how you use our site, buy things, and talk to Mellokids. Please stop using our services if you don't agree.

Definitions

The business that runs mellokids.com is located at 72A Stone Nullah Ln, Wan Chai, Hong Kong. "Mellokids," "we," "us," and "our" all refer to this business.
"User," "customer," or "you" means anyone who visits or buys something through the website.
"Products" are any items that are for sale on our site.

Responsibilities of the User

You agree to use our website in a legal and respectful way. You can't:

Don't use our site for illegal, harmful, or dishonest things.

Mess with the website's security or performance.

Try to get into other accounts or systems without permission.

You can't copy or reproduce any content from this site without permission in writing.
We have the right to suspend or close accounts that break these rules.

Creating an account

You may need to create an account to use some services. You agree to give correct and up-to-date information and to keep your login information safe. You are in charge of everything that happens with your account. Mellokids can suspend or close accounts if they see suspicious or unauthorised activity.

Payment and Order

Once payment is processed successfully, the order is confirmed. At checkout, you can choose from a number of major payment methods. Prices are in dollars and include any taxes that may apply, unless otherwise noted. We do our best to be accurate, but mistakes in product descriptions or prices can happen. In these situations, we will let you know and give you the chance to confirm or cancel your order. Before processing your order, you must pay.

Delivery and shipping

Our Free Shipping Policy on mellokids.com explains the costs, timelines, and details of shipping. By placing an order, you agree to and accept the terms of that policy.

Refunds and Returns

Our Return & Refund Policy explains how to return items and get your money back. Before you send in a request, please read it carefully. You can always find the policy on our website.

Intellectual Property

Mellokids or its licensors own all of the text, pictures, logos, and design elements on mellokids.com. You can't copy, change, or share anything from this website without getting written permission first. All brand names and trademarks still belong to the people who own them.

Limitations of Liability and Disclaimers

We sell our goods "as is" and "as available." We strive for accuracy and dependability, but we can't promise that you will always be able to access our content or that it will be free of errors. Mellokids is not responsible for any indirect, incidental, or consequential damages that happen as a result of using our website or products, to the fullest extent allowed by law. We will only be responsible for the amount you paid for the product in question.

Law and Dispute Resolution

The laws of the United States, specifically those of the State of California (Pacific Time, GMT-8), govern these Terms of Service. Any disputes arising from or relating to these terms will first be addressed through good-faith negotiation. If the matter cannot be resolved, it will be submitted to the competent courts located in California, United States.

Changes

Mellokids can change these Terms of Service at any time to keep up with changes in the law, how the business works, or what users say. As soon as they are posted on this page, updates go into effect. If you keep using the website after it has been updated, you agree to the new terms.

Contact

We are always happy to help if you need it or want to get in touch with our team. To get in touch with us directly, please use the information below:

Call us at +44 7426 068672
Email us at contact@mellokids.com.
Company Address: 72A Stone Nullah Ln, Wan Chai, Hong Kong
Warehouse Address: 27 Marlowe Street, Camberwell, London, SE5 8TR United Kingdom

Hours of Operation:

Monday through Friday, from 9:30 AM to 5:00 PM (GMT-8)

Saturday through Sunday, 10:00 AM to 4:00 PM (GMT-8)
We try to answer all questions within 12 hours on weekdays and 24 hours on weekends.